Success happens when opportunity meets preparation.......

Our unwavering commitment to outstanding customer service is reflected in our customer support programs. As an Astaro Support Partner, IDS certified security professionals, assist you to enhance the value of Astaro's products and your security investment.

we are well equipped to respond to technical support issues 24-hours a day to provide solutions to your critical business problems.

Our certified engineers can provide up to the minute technical information, solutions and timely resolution to your issue.

Depending on the specific program, we offer some of the following support and services features:

• 24-hour on-line support
• Direct telephone support
• Technical support via email
• A commitment for response times
• Up2Date Services
• Web resources and documentation
• Remote Set-Up Service

Please contact us for pricing and further information

24-Hour On-Line Support
Our open message boards puts you in direct contact with the Open Source community to discuss firewall issues and common solutions to technical questions.

You can reach the message board at www.intellinetdatasys.com.

Direct Telephone & Email Support

In order to resolve problems immediately, companies need convenient access to knowledgeable support experts. Our certified engineers deliver outstanding technical assistance and problem resolution to our Support Partners through direct telephone, web request and email contact.

Hours of support vary by program.

A Commitment to Response Times
Every request received is evaluated based on specified priority and urgency. Each support program comes with a commitment that the issue will be assigned to an agent and contact made within a specified time frame. Response times vary by program.

Up2Date Service
We offer Up2Date services which automatically updates (with heavy encryption) the newest versions, virus updates and safety measures for newly discovered security risks into the installed system.

Web resources and documentation
At docs.astaro.org, you can access Astaro's extensive library of web resources and documentation.

Remote Set-Up Service
As a valued-added service, we offer one-on-one technical consulting and remote administration when clients require specific technical solutions that are outside our product suite.

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